Privacy Policy

Shilo AI, Inc.

Last updated: January 21, 2026

Shilo AI, Inc. and its affiliates (the “Company“, “we“, “our“, or “us“) respects your privacy and is committed to protecting your privacy through this privacy policy (“Policy“). This Policy describes the type of information we may collect from you or that you may provide to us when you visit our website at shilo.ai, and any of our mobile applications, desktop applications, or other digital applications or services operated by or on behalf of the Company, whether accessed via computer, mobile device, or other platform (the “Site“) and our policies and practices regarding how we collect, use, and disclose that information. This Policy also describes our policies and practices when you use our services (“Services“). If you engage in Services offered by us, then you may be subject to other terms and conditions and disclosures relevant to the Services that are not included in this Policy.

BY ACCESSING OR BROWSING THE SITE, REGISTERING OR USING THE SERVICES AVAILABLE AT THE SITE OR THROUGH OUR APPLICATIONS, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY, AS MODIFIED FROM TIME TO TIME BY US.

This Policy applies to information we collect:

• From visitors to the Site.
• From our customers.
• From our registered accountholders.
• From advertisers on our Site.
• In email, text, application, and other electronic messages between us.
• When you engage with us to use our Services or request information about our Services.

We reserve the right, at any time and without notice to you, to add to, change, update, or modify this Policy. If we decide to change our Policy, we will post a new policy on our Site and change the date at the top of the Policy. Any change, update, or modification will be effective immediately upon posting on our Site and will apply to any personal information provided to us on and after that date. Therefore, we encourage you to check the date of our Policy whenever you visit the Site for any updates or changes.

If we make a material change to our Policy that affects how we collect or use your personal information, we will notify you via email, text message, or other notification.

Please see our Terms of Service at https://www.shilo.ai/terms-of-service (“Terms of Service“) for a more detailed explanation of our general policies. If any conflict exists between the Terms of Service and this Policy, the Terms of Service will prevail.

If you have any questions about this Policy or our use of your information, you can email us at support@shilo.ai.

THE TYPES OF INFORMATION WE COLLECT.

We collect several types of information on our Site depending on how you use the Site. We collect “Personal Information”, which generally speaking is information that can be used to identify you individually, such as your name, email address, phone number, and other information.

Some of the Personal Information you provide permits us to contact you online or by electronic communication. Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to use or purchase the Services we may require you to provide contact and identity information, billing information, and other Personal Information as indicated on the forms we provide to you. You always have the option to not provide information by choosing not to use the Site or use our Services.

We also collect information about you that does not itself identify you individually, and aggregate information, which is information about use of our Site, such as pages visited on our Site, and your activity patterns and keystrokes. The information we collect depends on the purpose and nature of your interactions with the Site and on the features you use on our Site.

If you have provided us with any Personal Information, and would like us to delete such Personal Information, please contact us at support@shilo.ai.

1. Registration and Transactional Data

If you register for an account using our Site or Services, you are required to submit a name, email address, password, phone number, and any additional Personal Information we may request. We may collect and store access information related to your account.

When you have an account with us, the combination of your username and your password is the key to your account with our Services. We recommend that you use a unique combination of letters, numbers, and special characters to create your password. You are responsible for all actions taken in the name of your account. You should not disclose your password to anyone. You may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us at support@shilo.ai and, if available, login to your account at the Site and change your password.

We may also track and retain the details of all transactions and communications between customers, registered accountholders, target audiences, and other visitors on our Site and Services such as emails, Feedback (as defined below), comments, Communications (as defined below), Transcripts (as defined below), and any other forms of communications. We may use your name and other Personal Information when you send an email or other communication through our Site or Services.

2. Payment Information

If you use our Services, we collect information related to your transaction. This information includes your email, payment method (credit card or debit card number, account, ACH, and authentication information), and billing information. This information is processed through a third-party payment processor. You should look to the third-party payment processors’ terms regarding payments and contact them directly if you have any inquiries.

Your payment for purchased Services may be charged directly by us through our third-party payment processor, Stripe, or any other third-party payment processor we may use. Please review the following link to review Stripe’s terms: https://stripe.com/payment-terms/legal. To the extent the Services or any portion thereof is made available for any fee or through a subscription, your access will be granted following payment of the applicable fees to Company. Your account and access to the Services may be suspended in the event of non-payment of applicable fees. We may, but are not obligated to, cancel inactive, or unpaid accounts or subscriptions. If your subscription or other agreement for Services is renewed, we may increase the fee for the subsequent renewal term.

You agree to provide accurate and complete billing information, including valid credit card information, your name, mailing address, and email address, and to provide Stripe or other third-party processor with any changes to such information.

3. Information from Interactive Features

Our Site may have a chatbot, chat room support, or other interactive technologies that allow individual comments and messages to be tied to an accountholder’s or visitor’s name, email address, or other Personal Information. Any information you provide or post in these interactive technologies is considered Feedback (as defined below), and we may use or incorporate such information in our Services.

4. Recordings and Transcripts; Inference Data

Our Services provide certain features and interactive technologies that allow users to record voice communications, conversations (including phone and in-person conversations), and other interactions conducted through or with the Services (collectively, “Recorded Communications“). You represent and warrant that you have provided all required notices and obtained all legally required consents from all participants included in the Recorded Communications. Recorded Communications may be processed by our artificial intelligence (“AI“), engine, automated, or human-assisted technologies (“Company Technologies“) to create a transcript of such Recorded Communications (“Recorded Transcripts“). The Company may review the Recorded Conversations for purposes of providing, operating, and supporting the Services (including providing training services). If you do not wish to record communications, you should not enable or use the recording features in the Services. By activating or using recording features, you acknowledge and agree that communications conducted using such features may be recorded, processed, stored, and otherwise handled as described in this Policy. You represent and warrant that your use of recording features complies with applicable laws and regulations, including any notice and consent requirements.

In addition, we may receive phone conversations or other interactions that have been previously recorded by or on behalf of our customers (“Previously Recorded Communications,” and together with Recorded Communications, the “Communications“)). Such Previously Recorded Communications may be transmitted to the Company by the customer, the customer’s telephone carrier, communications provider, customer relationship management technology, or other service providers. Such transmissions may occur automatically through integrations, call-routing configurations, or other technical means used in connection with the Services. Additionally, Previously Recorded Communications may be transmitted via our access to third-party systems, such as your customer relationship management (CRM) platform. The Company receives such conversations solely for purposes of providing, operating, and supporting the Services (including providing training services). Previously Recorded Communications may be processed by our AI or Company Technologies to create a transcript of such Previously Recorded Communications (“Previously Recorded Transcripts,” and together with the Recorded Transcripts, the “Transcripts“).

Communications, and related Transcripts derived from such Communications, may include Personal Information and sensitive information, such as social security numbers, driver’s license numbers, bank account and routing numbers, financial information, security information, physical location, racial or ethnic information, religious information, sexual orientation, citizenship or immigration status information, and other sensitive information (collectively, “Sensitive Information“). We take measures to redact the inclusion of Sensitive Information in the Transcripts. Any redaction of Sensitive Information is provided on a best-efforts basis and is not guaranteed to identify, detect, or remove all Sensitive Information. Users remain responsible for avoiding the submission of Sensitive Information through the Services to the extent feasible. The Company makes no representations or warranties regarding the completeness, accuracy, or effectiveness of any redaction efforts, and users remain solely responsible for the content of Communications submitted through the Services.

To the extent Communications or Transcripts include personal information collected in connection with your interaction with one of our business customers, that customer is the data controller. The Company acts as a service provider and processor with respect to such data and processes it solely on behalf of and at the direction of our customer. Requests to exercise privacy rights, including requests for access, correction, deletion, or restriction of processing of such data, should be directed to such applicable customer.

We may also use our AI and Company Technologies to analyze the Communications and Transcripts to generate summaries, insights, classifications, recommendations, predictions, or other derived or inferred data (“Inference Data“) that is derived from the Company’s platform generated analytics for the purposes of providing the Services to you, and operating, maintaining, improving, securing, and supporting the Services. Inference Data may include analytical outputs, patterns, or indicators relating to communication styles, behavioral tendencies, preferences, sentiment, or other psychological or personality-related characteristics (such as generalized personality or interaction profiles). Such psychological or personality-related indicators are generated through automated, AI-based, or statistical analysis and are intended to provide informational insights and used to provide suggestions, guidance, training, coaching, or educational insights to users or their authorized users in connection with the use of the Services. Such indicators are not intended to constitute medical, psychological, or clinical assessments. You acknowledge and agree that all right, title, and interest in and to any Inference Data are and shall remain the exclusive property of the Company.

Communications and Transcripts may be retained for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law or contract. We implement safeguards designed to protect Communications and Recorded Transcripts from unauthorized access, use, or disclosure. However, no system can be guaranteed to be completely secure.

If you have questions about Communications or Transcripts, or would like to request deletion of your Recorded Communications or Transcripts, please contact us at support@shilo.ai.

5. System Data

We may collect System Data (as defined below) to help maintain, monitor, secure, support, improve, and develop the Services. “System Data” means data, information, and records generated by or through the operation of the Services or the Company Technologies, which includes technical, operational, and usage-related data. System Data includes, but is not limited to: platform logs; access logs; audit logs; event logs; error reports; performance metrics; uptime and latency data; feature usage data; configuration data; device, browser, and application metadata; timestamps; IP address–derived information; system identifiers; telemetry; security and fraud-detection data; and other metadata or operational data collected or generated in connection with the Services.

You acknowledge and agree that all right, title, and interest in and to any System Data are and shall remain the exclusive property of the Company.

6. Contact Us Information and Feedback

We may collect information that identifies you personally when you submit comments, questions, or suggestions to us, or to the Site using the Contact Us form or by email, including attached files in an email sent to us. We may also track and retain the details of all transactions and communications you have with us or other users such as emails, ratings, sale and purchase of products or services, and any other forms of communications.

Any feedback, comments, ideas, improvements, suggestions, or similar items (collectively, “Feedback“) provided by you to Company with respect to the Site or Services shall remain the sole and exclusive property of Company. Accordingly, you further agree to assign to Company, and hereby do assign to Company, all right, title, and interest in, to, under, and arising from any Feedback, including if such Feedback results in any improvements and enhancements to the Site or Services. We may use any Feedback you provide and incorporate such Feedback in our Site or Services.

7. Computer and Device Information

We collect information from or about the computers and devices that you use to access the Site, as determined and allowed by the personal settings you have for the computer and device. We collect the Internet Protocol (IP) address, domain name, browser type, operating system, device settings, location, web log files, and other code tracking devices from any device you use to access our Site and any pages at our Site. You can turn-off and adjust settings on your computers and devices that will not allow us to collect information. For example, in many cellular devices, you can turn off location settings by selecting the “Settings” feature, choosing “Privacy” and turning off “Location.”

8. Cookies & Related Technologies

Cookies are small files that are sent to your browser from a web server and stored on your computer, mobile phone, or other device. When you use the Site, we collect certain information by automated electronic means, which may include:

• Browser Cookies — A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
• Flash Cookies — Certain features of our Site may use locally stored objects called Flash Cookies to collect and store information about your preferences and navigation to, from, and on our Site. Flash Cookies are not managed by the same browser settings as are used for Browser Cookies.
• Web Beacons — Our emails and certain pages of our Site may contain small electronic files known as Web Beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web Beacons are sometimes also referred to as clear graphic interchange formats (“GIFs”), pixel tags, and single-pixel GIFs.
• Session Cookies are temporary cookies used for various reasons, such as managing page views, and are usually erased by your browser when you exit it.
• Persistent Cookies are used for a number of reasons, such as storing your preferences and retrieving certain information you have previously provided. Persistent Cookies are stored on your devices after you exit your browser.
• Analytics Cookies are cookies that allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
• Functional Cookies are cookies that enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
• Targeting Cookies are cookies that may be set through our site by our advertising partners. They can be used by these third parties to build a profile of your interests based on the browsing information they collect from you, which includes uniquely identifying your browser and terminal equipment. If you do not allow these cookies you will still see basic advertising on your browser that is generic and not based on your interests.

Throughout this Policy, we use the term “Cookies” to include Browser Cookies, Flash Cookies, Web Beacons, Session Cookies, Persistent Cookies, Analytics Cookies, Functional Cookies, and Targeting Cookies.

The information from Cookies is also stored in web server logs, which are then transmitted back to the Site by your computers or mobile devices. These servers and Cookies are operated and managed by us and our service providers. As you use the Site and Services, your browsers communicate with servers operated by the Company and our service providers to coordinate and record the interactivity and fill your requests for services and information.

9. Transactions & Communications with Third Parties.

We may track, collect, and retain the details of transactions and communications you have with us or other users such as emails, Feedback, ratings, sale and purchase of products or services, and any other forms of communication. The Site and Services may contain applications to enable you to connect to and from social networking sites and we may collect information about you from such social networking sites in order to provide you with a more personalized experience.

Personal Information and other information that we collect from you from your use of the Site or Services may be shared with third-parties, including but not limited to our large language model (LLM) vendors, customer relationship management (CRM) partners, and third-party vendors that assist with marketing, sales, analytics, support, or other business operations.

Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We may enable third parties to serve advertisements available through our Services, Site, or on third-party websites or other media (e.g., social networking platforms) that enable us and third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, or traffic measurement services may use Cookies, JavaScript, web beacons (including clear GIFs), LS and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party Cookies and other technologies are governed by each third-party’s specific privacy statement, not this one. We may provide these third-party advertisers with Personal Information.

HOW WE USE AND SHARE INFORMATION.

1. Provide our Services

We use Personal Information to provide you with the Services and features available at the Site, to respond to requests that you initiate at the Site, to process orders and facilitate any transactions that you may initiate at the Site, and to communicate with you. When we have location information, we use it to tailor our Services for you.

We share your Personal Information to facilitate transactions through the Site and Services. We share your information with certain third-parties to perform the Services, improve our Services, and facilitate transactions initiated through the Site or Services.

Your payment for purchased Services may be charged directly by us or through another third-party payment processor. You can look to the terms of the third-party provider’s regarding payments and contact them directly if you have any inquiries. If you have any questions about the foregoing, please contact us at support@shilo.ai.

2. Internal Analysis and Promotions

We may use Personal Information, non-personal, and aggregate information to evaluate and improve our products and Services, and for our own internal statistical, design, and operational purposes, for example to estimate our audience size, measure aggregate traffic patterns, and understand demographic, customer interest, purchasing and other trends among our visitors, users, accountholders, and customers. We may transfer information to service providers who provide technical infrastructure services, deliver ads and other content, analyze our Services, measure the effectiveness of our ads and Services, or provide other services that may be necessary.

We may outsource all (or some) of the tasks described in this Policy to third parties and may only share your Personal Information as needed for performance of those tasks. You agree that we may use your Personal Information, including your email address, to improve our Site and Services, and to customize the Services content and layout. These uses improve our Site and Services and better tailor it to meet your needs, so as to provide you with a smooth, efficient, and safe experience while using the Services.

3. Marketing Purposes

If you provide us with Feedback, we will collect that information and we may use it in our marketing materials, post it on our Site or disclose it for any purpose we choose. Your Personal Information will not be disclosed or associated with any Feedback that we use or disclose unless you have given us permission to use your Personal Information for this purpose. We use computer and device information for marketing purposes, to examine traffic to the Site, identify any misuse of the Site, and improve the Site to provide you a better experience.

We may use third parties such as network advertisers to serve advertisements on our Site and on third-party websites or other media (e.g., social networking platforms) that enable us and third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), location search optimizations and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy statement, not this one. We may provide these third-party advertisers with information, including personal information, about you. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

4. Our Use of Cookies

We use cookies and tracking codes to allow us to recognize you as a user when you return to the Site using the same computer and web browser, and to identify which areas of the Site you visited or customized, so the next time you visit the Site, those pages may be readily accessible. Our third-party service providers may also use cookies to ascertain how many times you access their website, to improve their services and to obtain information to better personalize the content and promotions that you see on our respective websites. Our use of cookies and tracking technologies is intended to allow us to show you relevant content, improve our Services and help to keep our Services secure, for example asking for additional security verification if you login from a browser you have never used before.

Our use of cookies, pixel tags and other technological measures includes:

• Collecting certain information about your equipment, browsing actions, and patterns;
• Speeding up your searches;
• Keeping details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site;
• Keeping track of your specified preferences allowing us to customize our Site according to your individual interest;
• Conducting research and diagnostics to improve our Site and services, including speeding up searches;
• Improving security;
• Measuring and analyzing the performance of our Site including estimating audience size and usage patterns;
• Delivering ads and other content relevant to your interests and providing advertisers with insights about the people who see and interact with their ads and visit their websites;
• Estimating our audience size and usage patterns.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

5. Legal Requirement

We may disclose Personal Information, non-personal information, and aggregate information:

(A) to comply with the law, cooperate, and respond to requests and claims or comply with legal process served on us (e.g., a lawful subpoena, warrant or court order);

(B) to enforce or apply our Terms of Service, policies, or agreements (including to initiate, render, bill, and collect for amounts owed to us);

(C) to protect and defend us or our user’s rights or property, the Site, our employees, visitors, or the public, (including protecting and defending from fraudulent, abusive, or unlawful use of, the Site); or

(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

6. Company Sale

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, Personal Information may be transferred as part of that transaction. Any such transfer will be subject to the same privacy commitments and restrictions described in this Policy, and Personal Information will continue to be used only for purposes consistent with this Policy or as otherwise permitted by law.

7. Emails

Consent to Contact By Email

By providing us with your email, you hereby expressly consent to receive emails (including automated emails and newsletters) from us at the email address you provided. You represent that you are 18 years of age or older and you are the owner of the email address you provided.

Opt Out of Receiving Emails

You may opt out of receiving emails from us at any time by using the unsubscribe link contained in the email or by contacting us at support@shilo.ai. Despite your election to opt-out, we may send you emails or contact you by other means regarding your account, transactions, and your activities with the Services.

HOW YOU CAN MANAGE YOUR INFORMATION

You may choose not to provide us with any Personal Information. In that case, you can still visit and browse the Site subject to the Terms of Service; however, you will not have access to or receive the benefits conferred upon registered users of our Site. If you do not wish to receive information and promotional material from us or from our affiliates, you may select the appropriate “opt-out” option or STOP request in the communication, or email us at support@shilo.ai. Despite your election to opt-out, we may send you emails or contact you by other means regarding your account, transactions, and your activities on our Site.

1. Account Settings

For users of our Site that set up an account with us, your account settings allow you to manage your content and information. You can log into your account and change or delete your privacy preferences for the Site. At any time, you can elect to receive or stop receiving information from us or any third party as described by this Policy. If you receive email communications from our Site, you may use the unsubscribe link contained in the email. Please contact us at support@shilo.ai if you need assistance.

2. Request Changes

You may also review and request changes to your Personal Information by sending an email with a detailed description of the specific information to support@shilo.ai. Please be aware that such a request does not ensure complete or comprehensive removal of the information and that there may be circumstances in which the law does not require or allow removal even if requested.

Please be aware that we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous sales and purchases for financial reporting and compliance reasons.

3. Manage Your Security Settings

You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain third-party advertising companies online at http://www.networkadvertising.org/choices/.

You may manage how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

Users may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA“) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative’s (“NAI“) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members. The NAI’s main webpage is located at www.networkadvertising.org.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Site or on other websites or applications. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt-out on the DAA or NAI websites, your opt-out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us at support@shilo.ai. For this opt-out to function, you must have your browser set to accept browser cookies. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the NAI on its website at www.networkadvertising.org.

4. Links to Other Sites

Please be aware that we may provide links to third party websites as a service to our visitors, and that we are not responsible for the content or information collection practices of those pages. Please note that these websites’ privacy policies may differ from our Policy. We encourage you to review and understand the privacy practices at third party sites before providing them with information.

CALIFORNIA CONSUMER PRIVACY ACT/CALIFORNIA PRIVACY RIGHTS ACT (“CCPA/CPRA“) DISCLOSURES

Under the CCPA, as amended by the CPRA, you have the right to know what personal information we have collected about you, including the categories of Personal Information, the categories of sources from which the personal information is collected, the business or commercial purposes for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of Personal Information we have collected about you.

We collect the following categories of information: identifiers (such as your name and email address), Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through the Site. We use this information for one or more legitimate business purposes, including to improve our Site, offer information about our services to you and allow you to purchase our services. We disclose the Personal Information to third parties who are providing services to you. The specific pieces of information we have collected about you vary, depending on whether you are browsing the website, or browsing mobile and desktop applications you download from the Site, but we have explained these different types of Personal Information in the “The Types of Information We Collect” section of this Policy.

1. Rights of California Residents

If you are a resident of California, you have other rights under the CCPA:

• Right of Access: You can access your collected personal information by contacting us at support@shilo.ai.
• Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at support@shilo.ai. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
• Right to Request Disclosure of Information Collected: Please contact us at support@shilo.ai to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
• Right to Disclosure of Information Sold and Right to Opt-Out of the Sale or Sharing of your Personal Information: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at support@shilo.ai.
• Rights to Disclosure of Sensitive Information: You have a right to know how we collect, process, and disclose “Sensitive Personal Information” (“SPI“). SPI includes highly sensitive data such as: social security number; driver’s license; passport number; financial account information and log-in credentials; precise geolocation data; genetic data; and ethnic origin. We collect and process the following types of SPI: log-in credentials and precise geolocation data through IP Address. We use the SPI to provide the Services to you and to be able to process payment from you. If you have any questions about the disclosure of SPI, please contact us at support@shilo.ai.
• Right to Retention Details: You have a right to know the length of time we to retain each category of Personal Information or if that is not feasible, the criteria we will use to determine that retention period. If you have any questions about this right or our data retention protocol, please contact us at support@shilo.ai.
• Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CCPA.

When you contact us regarding any of your rights under the CCPA, we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CCPA, please contact us at support@shilo.ai.

COLORADO PRIVACY ACT (“CPA“), CONNECTICUT DATA PRIVACY ACT (“CTDPA“) NEVADA PRIVACY OF INFORMATION COLLECTED ON THE INTERNET FROM CONSUMERS ACT (“NPICICA“), AND VIRGINIA CONSUMER DATA PROTECTION ACT (“VCDPA“) DISCLOSURES

1. Categories of Personal Information Collected

As set forth above, we collect the following categories of information: identifiers (such as your name and email address), personal information (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through the Site. We use this information for one or more legitimate business purposes, including to improve our Services and offer information about our Services to you.

2. Rights of Colorado, Connecticut, Nevada, and Virginia Residents

If you are a resident of Colorado, Connecticut, Nevada, or Virginia, you have other rights under your respective states’ consumer privacy statutes:

• Right of Access: You can access your collected personal information by contacting us at support@shilo.ai.
• Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at support@shilo.ai. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
• Right to Request Disclosure of Information Collected: Please contact us at support@shilo.ai to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
• Right to Disclosure of Information Sold and Right to Opt-Out of the Sale or Sharing of your Personal Information: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at support@shilo.ai.
• Right to Disclosure of Targeted Advertising and Right to Opt-Out (Colorado, Connecticut, & Virginia): If you are a resident of Colorado, Connecticut, or Virginia, you have the right to know what information of yours we have processed for targeted advertising. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to targeted advertising, please contact us at support@shilo.ai.
• Right to Disclosure of Profiling (Colorado, Connecticut, & Virginia): If you are a resident of Colorado, Connecticut, or Virginia, you have the right to know what information of yours we have processed for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to profiling, please contact us at support@shilo.ai.
• Colorado, Connecticut, Nevada, and Virginia Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CPA, CTDPA, NPICICA or VCDPA.

When you contact us regarding any of your rights under the CPA, CTDPA, NPICICA, or VCDPA we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CPA, CTDPA, NPICICA, or VCDPA please contact us at support@shilo.ai.

WHAT ELSE SHOULD YOU KNOW ABOUT OUR PRIVACY PRACTICES

1. Security

We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

2. Children

We will not collect information from persons under age 18. Our Site is a general audience site that is not designed nor intended to collect Personal Information from persons under the age of 18. If we learn that a person under the age of 18 has submitted personally identifiable information to us, we will delete that information from our Site. If you believe that we might have information from or about a person under the age of 18, please contact us immediately at support@shilo.ai.

3. Artificial Intelligence

We utilize AI for various reasons, including to enable us to provide and enhance our Services. If you choose to provide Personal Information or Sensitive Information (or upload or provide documents that include your Personal Information or Sensitive Information) in connection with your use of our Services, such Personal Information or Sensitive Information may be processed by our AI. The Personal Information or Sensitive Information you provide may be used to develop, improve, or train the AI. The use of AI helps us improve user experience and analyze data to provide more efficient Services.

Please note that some automated processes may involve limited human oversight in the application of AI-driven decisions. The AI we utilize has been evaluated for fairness and bias. Some of the AI we utilize has been developed by us, and some of the AI that we utilize we have contracted with third parties to provide. If you have any concerns regarding our use of AI or would like further information, please feel free to contact us at support@shilo.ai.

4. Session Replay

The Company may use automated tools or technologies to collect information about how users interact with the Services, including through session replay or similar functionality. Such technologies may record or recreate user interactions with the Services, such as user clicks, navigation paths, scrolling, keystrokes, or other usage activity, to help us diagnose, investigate, and resolve technical issues, errors, or performance problems, and to support the operation, maintenance, and improvement of the Services.

Session replay and usage monitoring features are used in a limited manner and for technical and operational purposes, and are not intended to capture the contents of communications, payment information, or other Personal Information or Sensitive Information, except incidentally or where necessary to address a technical issue. Information collected through such technologies is handled in accordance with this Policy.

5. Contact Us

To learn more about our privacy practices or this Policy, you may contact us at support@shilo.ai.