Affiliate Program Terms

Shilo AI, Inc.

Last updated: September 1, 2026

These Shilo Affiliate Program Terms (“Terms”) govern participation in the Shilo Affiliate Program (the “Program”) operated by Shilo AI, Inc. (“Shilo,” “we,” “us,” or “our”). By applying to, accepting an invitation to, or participating in the Program, you (“Affiliate”) agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it.

Agreement and Program Details

Program Documents. These Terms, Shilo’s written brand or program guidelines, and the commercial terms displayed in the affiliate portal operated by Dub.co or a successor provider (the “Affiliate Portal”) form the agreement for the Program. Those commercial terms (the “Program Details”) include any campaign-specific offer displayed in the Affiliate Portal and state the applicable commission rates, eligible offerings, attribution method and window, customer incentives, commission duration, hold period, payout timing and threshold, post-termination treatment, and other commercial terms.

Order of Precedence. If Program documents conflict, the following order controls: (a) a separate agreement signed by Shilo; (b) the Program Details, including any campaign-specific offer, solely for the commercial terms they address; (c) these Terms; and (d) written brand or program guidelines. Dashboard figures and status labels are informational until a Commission becomes Earned under these Terms.

Changes to Program Details. Shilo may change Program Details by notice through the Affiliate Portal or email. Changes to rates, eligible offerings, attribution, incentives, or commission duration apply only to customer interactions first recorded on or after the effective date. Changes to hold periods, payout timing or thresholds, currencies, or payment methods apply only to Commissions not yet Payable; changes to post-termination treatment apply only to terminations effective on or after the change. No change reduces an Earned Commission or delays a Payable Commission except for an adjustment allowed by these Terms. Shilo may make immediate changes needed to address fraud, abuse, security, or legal requirements.

Enrollment and Account Responsibilities

Participation requires Shilo’s approval and is limited to supported jurisdictions. Affiliate must be at least 18 and the age of legal majority, be legally permitted to participate, and provide and maintain accurate application, tax, payment, and channel information. Shilo may approve, reject, re-evaluate, suspend, or end participation under these Terms.

Affiliate must identify each website, account, and channel used for promotion. A sub-affiliate requires Shilo’s prior written approval and obligations at least as protective as these Terms; Affiliate remains responsible for its personnel and approved sub-affiliates. Affiliate must protect its Affiliate Portal credentials, follow the provider’s account and payment terms, and report suspected unauthorized access. Those provider terms govern portal use and payout processing but do not alter Shilo’s obligations under these Terms. Approval is specific to this Program and grants no status under another Shilo partner, reseller, or customer program.

Qualified Transactions and Attribution

Qualified Transaction. A “Qualified Transaction” occurs when a new customer: (a) uses an approved tracking method; (b) purchases an eligible Shilo offering within the attribution window; (c) is attributed to Affiliate in Shilo’s or the Affiliate Portal provider’s records; (d) completes any trial or approval requirement and Shilo receives payment; and (e) otherwise satisfies the Program Details and these Terms.

Unless Shilo approves otherwise in writing or the Program Details expressly allow it, a transaction is not qualified if it involves:

Affiliate, Affiliate’s household, Affiliate’s own account or business, or an entity Affiliate controls or is purchasing for;
a current or former customer of the eligible offering, an active free trial, or a prospect already in an active Shilo sales process during any lookback period stated in the Program Details;
a duplicate account, test transaction, canceled order, failed payment, refund, credit, chargeback, payment dispute, fraud, or violation of these Terms; or
a transaction prohibited or limited by law, a customer policy, or another Shilo referral or partner arrangement.

Plan changes, renewals, seat additions, reactivations, related accounts, professional services, and Team subscriptions or upgrades qualify only if the Program Details or a separate agreement signed by Shilo expressly say so.

Attribution. The Program Details control the attribution method and window. If the displayed Program Details omit either setting, the corresponding Affiliate Portal configuration controls; these Terms create no separate default. Shilo’s and the Affiliate Portal provider’s records control absent manifest error. Shilo is not responsible for lost attribution caused by blocked cookies, cross-device activity, altered links, incomplete information, or failure to use an approved tracking method. Shilo may correct clear tracking errors but need not accept retroactive or manual claims. Affiliate must raise a tracking or payment dispute within 60 days after the applicable payout statement is issued or, for an omitted transaction, within 60 days after its expected payout date under the Program Details.

Commissions and Payments

Commission. Subject to these Terms, Shilo will pay the commission shown in the Program Details (a “Commission”) for each Qualified Transaction. Participation does not guarantee traffic, conversions, customers, or earnings.

Unless the Program Details say otherwise, a Commission is calculated on “Net Revenue”: eligible subscription revenue Shilo receives, less taxes, discounts, credits, refunds, chargebacks or reversals, bad debt, implementation or professional services, and third-party fees. A recurring Commission is based only on the corresponding Net Revenue received during the stated commission period.

When a Commission Is Earned and Payable. A Commission becomes “Earned” only after Shilo receives the applicable customer payment, the stated hold period expires, and the transaction continues to qualify. A trial, lead, click, signup, portal entry, or pending status does not by itself create an Earned Commission.

An Earned Commission becomes “Payable” only when the applicable payout date arrives, the minimum threshold is met, and Affiliate has completed all required identity, tax, sanctions, and payout-provider checks. Payable Commissions are paid using the supported currency and method in the Program Details. Balances below the threshold roll forward while participation remains active. If the Program Details do not address a below-threshold balance after termination, the minimum threshold is waived and the valid Earned balance becomes Payable in the next regular payout cycle once the other payment requirements are met.

Affiliate is responsible for its taxes and any bank, conversion, or recipient-side fees. Shilo may make legally required withholdings.

Shilo may withhold, reject, reverse, or offset a Commission for a refund, cancellation, chargeback, duplicate or erroneous payment, fraud, attribution error, nonpayment, or violation of these Terms reasonably connected to the Commission. Affiliate must repay, on request, an amount already paid that is later reversed or shown to have been paid in error. Shilo may offset that amount against future payments.

Promotion Standards

Affiliate must promote Shilo truthfully, professionally, and in compliance with applicable advertising, endorsement, email, telemarketing, privacy, data protection, and platform rules.

Disclosures. Affiliate must clearly and conspicuously disclose the compensated relationship near each endorsement, recommendation, or affiliate link and before a consumer acts. A suitable disclosure is: “I may earn a commission if you subscribe to Shilo through this link.” Audio or video disclosures must appear or be spoken within the content; a profile, footer, terms page, or link alone is not sufficient.

Paid Advertising. Paid advertising is allowed unless Shilo provides written notice otherwise. Affiliate may not bid on or target Shilo’s name, product names, trademarks, misspellings, branded search terms, or confusingly similar terms, or use Shilo branding or ad placements to suggest an ad is from Shilo.

Permission-Based Outreach Only. Affiliate may promote to its lawfully obtained, permission-based audience and make lawful, non-deceptive one-to-one introductions where it has an existing relationship or affirmative permission. Affiliate may not use purchased, rented, scraped, harvested, or third-party contact lists; send bulk cold email or text messages; use spam, bots, automated calls, artificial or prerecorded voices, or robotexts; or impersonate Shilo. Affiliate must honor opt-out requests and promptly report material complaints involving Shilo.

Affiliate may not:

place Shilo offers on coupon, deal, cashback, loyalty, discount-extension, or similar services without Shilo’s prior written approval;
offer an unapproved discount, rebate, prize, incentive, or claim about pricing, performance, results, or guarantees;
use cookie stuffing, forced clicks, hidden redirects, masked referrers, browser extensions, fake or automated traffic, attribution manipulation, or any method not involving a genuine consumer choice;
create fake reviews, fabricated testimonials or results, or AI-generated people presented as real customers; condition an incentive on a positive review; suppress truthful negative reviews; or use a person’s identity or story without permission;
imply that Affiliate is a Shilo employee, agent, official representative, exclusive partner, or authorized spokesperson;
place Shilo Materials with unlawful, deceptive, infringing, discriminatory, obscene, harmful, or malware-related content; or
make commitments, warranties, refunds, discounts, or other representations on Shilo’s behalf.

Shilo may require placement URLs, screenshots, ad records, traffic-source information, and other reasonable evidence of compliance or attribution. Affiliate must cooperate and promptly correct or remove inaccurate or noncompliant material; failure may result in suspension or termination.

Affiliate may not claim that Shilo guarantees leads, appointments, closings, revenue, regulatory compliance, or the accuracy of AI-generated analysis, or that Shilo replaces an Affiliate’s legal, brokerage, supervisory, fair-housing, privacy, or other professional obligations. Promotions directed to real estate or mortgage audiences must comply with applicable fair-housing, anti-discrimination, licensing, privacy, and advertising laws and may not facilitate unlawful targeting, steering, or redlining.

Brand Assets and Intellectual Property

During active participation, Shilo grants Affiliate a limited, revocable, non-exclusive, non-transferable license to use approved Shilo names, logos, screenshots, and other materials (the “Shilo Materials”) solely to promote eligible Shilo offerings under these Terms and Shilo’s guidelines. Shilo and its licensors retain all rights in the Shilo Materials, and all goodwill from their use belongs to Shilo.

Affiliate may not alter Shilo Materials except as permitted by written guidelines; register or use confusingly similar trademarks, domains, subdomains, social handles, business names, app names, or source identifiers; copy the look and feel of Shilo’s sites or portals; or create anything that appears owned or operated by Shilo. Affiliate must modify or stop using Shilo Materials promptly on request and must stop all use when participation ends.

Confidentiality, Privacy, and Shilo Product Data

Affiliate may receive non-public information about Shilo, its customers, products, pricing, roadmap, Program performance, or operations. Affiliate must protect that information using reasonable care, use it only for the Program, and disclose it only to people who need it and are bound by equivalent duties. This obligation does not apply to information Affiliate can document was lawfully known without restriction, independently developed, or made public without breach. A legally required disclosure is permitted after prompt notice to Shilo when lawful.

Without Shilo’s public-use approval, Affiliate may not publish, share, or use customer or agent recordings, transcripts, names, contact information, dashboards, performance reports, private coaching, personal data, or non-public product information. Affiliate must have all required rights and consents for information it submits, remains responsible for personal information it collects, and may not collect on Shilo’s behalf or make privacy commitments for Shilo without written approval.

Term, Suspension, and Termination

These Terms apply while Affiliate participates in the Program. Either party may end participation by notice. Shilo may suspend tracking or payments while investigating suspected misconduct and may terminate immediately for material breach, fraud, legal or security risk, material reputational harm, incomplete or false account information, inactivity, or discontinuation of the Program.

After termination, no transaction first attributed after the effective time of termination qualifies. Affiliate must deactivate its tracking links and codes, remove any statement of an active relationship, and comply with the post-termination duties in the Brand Assets and Intellectual Property section. For a termination not based on Affiliate’s breach or fraud, a transaction first attributed before termination may still qualify if the purchase and payment occur within the applicable attribution window and satisfy the Program Details in effect when the transaction was first attributed.

Any recurring Commission tied to that Qualified Transaction continues only for the commission duration stated in those Program Details. Valid Earned Commissions remain eligible for payment under the Commissions and Payments section. If Shilo terminates for breach or fraud, Shilo may disqualify unpaid Commissions reasonably connected to the violation and recover related overpayments.

Payment adjustments, confidentiality, intellectual property, indemnity, limitations of liability, dispute provisions, and other terms that by their nature should survive will survive termination.

Relationship and Affiliate Promises

Affiliate is an independent contractor and bears all costs and expenses incurred in connection with the Program, including its personnel, taxes, and business activities. Shilo has no obligation to reimburse those costs, including following suspension or termination, unless reimbursement was approved in advance in writing by an authorized Shilo representative. This does not affect Shilo’s obligation to pay valid Earned Commissions. These Terms do not create employment, agency, partnership, joint venture, franchise, fiduciary duty, or exclusivity. Neither party may bind the other.

Affiliate represents that it has authority to enter these Terms; owns or has permission to use its promotional content and channels; will not infringe third-party rights; and may lawfully receive Commission payments without violating duties to an employer, brokerage, team, client, association, customer, or other person.

False Statements and Protected Communications. During or after participation, Affiliate may not knowingly make or publish materially false statements of fact about Shilo or the Program, disclose Shilo Confidential Information, or falsely claim a continuing relationship with Shilo. Nothing in these Terms restricts truthful statements or opinions, good-faith reports to regulators or law enforcement, responses to legal process, or other legally protected communications. This paragraph survives termination.

Disclaimers, Indemnity, and Limitation of Liability

The Program, Affiliate Portal, tracking, and Shilo Materials are provided “as is” and “as available.” To the maximum extent permitted by law, Shilo disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Shilo is not responsible for Affiliate Portal provider outages, payout delays, or account restrictions outside Shilo’s reasonable control. Shilo does not guarantee that tracking will capture every interaction or that participation will produce any result.

Affiliate will defend, indemnify, and hold harmless Shilo, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, penalties, losses, and reasonable legal fees arising from Affiliate’s content or promotion; breach of these Terms; violation of law; infringement, privacy, or publicity-rights violation; or unauthorized promise or representation. Shilo will promptly notify Affiliate and reasonably cooperate, and Affiliate may not settle a claim in a way that admits fault by or imposes an obligation on Shilo without Shilo’s written consent.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business interruption arising from the Program. Shilo’s total liability arising from the Program will not exceed the greater of $100 or the total Commissions Earned by Affiliate during the 12 months before the event giving rise to the claim. Nothing in this section reduces Shilo’s obligation to pay undisputed Earned Commissions, and the limits do not apply where prohibited by law.

Changes and General Terms

Shilo may update these Terms by notice through the Affiliate Portal or email. A material change applies prospectively at least 14 days after notice. Shilo may make an immediate change reasonably necessary to address fraud, abuse, security, or legal requirements. Continued participation after the effective date means Affiliate accepts the update; Affiliate may terminate before then if it does not agree. No update eliminates an Earned Commission except for an adjustment allowed by these Terms. Shilo may update written brand or program guidelines on reasonable notice, and an update applies to promotional activity maintained or published after its effective date.

These Terms are governed by Arizona law, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Arizona.

Affiliate may not assign these Terms without Shilo’s written consent. Shilo may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of substantially all relevant assets. An unenforceable provision will be narrowed as needed, and the rest will remain effective. Waivers must be written and instance-specific. There are no third-party beneficiaries.

These Terms, the Program Details, and incorporated documents are the entire Program agreement and supersede prior discussions. Headings are for convenience only. Shilo may notify Affiliate at its Affiliate Portal email. Notices and questions for Shilo: support@shilo.ai. Website: shilo.ai.