Your last call was a 3. Here's how to make it a 5.
Shilo grades every call you make and provides actionable feedback. What you did well. Where it got away from you. The exact lines to try next time.
Most of your calls get zero feedback. Ever.
You make hundreds of calls a month. Your sales manager or mentor might hear 1-2. Every other call is left replaying in your head on the drive home, guessing at what went wrong.
The receipts are in the call. Shilo hands you every single one.
From hang up to graded, in three steps.
No new tab to live in, no form to fill out, no habit to build. The feedback shows up where you already work.
Use your CRM dialer to complete your call. The recording is automatically sent to Shilo. No extra work on your end. That's the whole point.
Shilo analyzes tonality, objection handling, talk-to-question ratio, and whether or not you defined a clear next step. About 30 seconds later, it's graded.
A score and a detailed report: what you did right, where things veered off course, and recommendations for exactly what to say instead.
Every word, every speaker, every mood.
Shilo labels who said what, timestamps every exchange, and reads the sentiment behind it. So when a buyer's mood turns at 01:20, you can see it, hear it, and search for it.
The moment the rate objection landed, and the moment it got handled, right there in the record.
"Good call" isn't an opinion anymore. It's a number.
Same three categories, same bar, every call, every agent. Your 3 today and your 4 next month are measured against the same standard.
It grades the things that actually move a deal.
Trained on millions of real estate calls. Used by thousands of agents. Praised by the industry's top performers.
Did you build real rapport with the person on the other end, or just run a script at them?
Did you ask enough questions to understand their motivation, timeline, and financing?
Did the buyer leave the call with something useful, or just another "I'll follow up"?
Calm, rushed, curious, confident, or checked out. And how the buyer responded.
When price, timing, or financing came up, did you handle it honestly or duck it?
Calls that lock a clear next step convert 5-6x better than calls that end on "let's touch base." Shilo flags every one.
Totally fair, and you're not the only ones) instead of talking past it. That empathy is the biggest reason this call earned a 4.
it's not the headline number) turned a stall into a conversation and kept the buyer engaged.
I'll send you some numbers tonight.To reach 5/5:
I'll send them by 7 — can we grab 15 minutes tomorrow at 5:30 to walk through them?
If the numbers work, you could be walking Maple Court this weekend.Buyers commit to pictures, not paperwork.
Every score shows the work.
A number with no explanation is just a report card. Every call comes back with the top moments that earned the score, quoted from your actual words, then the fixes that would raise it, each with the exact replacement line.
You find out what to keep, not just what to change.
It tells you the sentence. And what to say instead.
Not "improve your closing." The line you said, at the timestamp you said it, and the line that would have scored higher.
The score is the headline. Underneath it: your habits.
Talking 62% of the call. Fourteen filler words before you settled in. A 46-second monologue you'd swear was ten. You'd never catch it from memory. The numbers catch it every time.
And every call logs its outcomes: asked, set, next step. Your habits become trends you can actually move.
Every call. Every grade. In one place.
Search any contact, filter by date, and see the rating, sentiment, and duration of every conversation at a glance. The whole story of a lead, one row at a time.
Connect Shilo to Follow Up Boss or BoldTrail once, in about 5 minutes. It imports your agents, stages, and lead sources on its own.
Hang up and Shilo writes the summary note to your CRM. You dial the next lead instead of typing up the last one.
Speaker labels are right about 98% of the time. If one's off, flag it, fix it, and the call regrades in about 30 seconds.
Find out exactly where your agents are losing leads.
You can listen to a handful of calls a week. Shilo listens to every single one. So instead of guessing why appointments aren't getting set, you can see the exact conversations where leads slip: the objection that never got answered, the next step that never got asked for.
Every agent held to the same bar, on every call. That's a system of accountability, not a stack of recordings nobody has time for.
"Before Shilo, coaching was guesswork. Now we know exactly which conversations drive appointments, trust, and contracts. It's the first AI tool that actually changes agent behavior at scale."
A recruiter and a listing agent should not be graded the same way.
Shilo grades against the model that matches the seat. Sales, Customer Service, and Recruiting can attach to a pipeline stage so the right model fires automatically. Non-Licensed ISA is assigned per agent.
One engine. Five tools that make you better on the phone.
Call Scoring is the engine. Everything else runs on what it hears.
Every call graded 1-5 the second it ends. What worked, what to fix.
ExploreRun the real call back, same buyer, same objections, until it's a 5.
ExploreYour in-person appointments, recorded and graded like every call.
ExploreA personal 1-on-1 built from your real calls, on a cadence that sticks.
ExploreYour selling style, read from your real calls. Not a quiz you took once.
ExploreEvery call on the team, turned into numbers you can run a meeting on.
ExploreHow call scoring works.
The things agents and team leaders ask before they say yes.
Every call is graded on a scale between 1-5 against three categories: whether you inspired confidence and built trust, how you handled objections and questions, and whether you left with a committed next step.
No. Once Shilo connects to your CRM, every call gets scored the second it ends. You keep dialing the way you already do.
Yes. Every call gets scored on the same 1-5 scale, every time. Your 3 today and your 4 next month are measured against the same fixed bar, not a manager's mood on a Friday.
A summary tells you what was said. A score tells you how it went, against a fixed standard, with the specific replacement line. Recording isn't coaching. Most teams already have audio nobody has time to listen to.
Yes. Many teams set a rating standard, like a 3.7 average before graduating onboarding or earning Zillow leads. Licensed agents, non-licensed ISAs, and recruiters each get their own grading model.
Get an honest read on every call you make.
What worked, what to fix, and the number to beat tomorrow.