How the CINC integration works
Shilo connects to CINC through its official OAuth integration: sign in with your CINC account, approve the connection, and you’re done. No API keys to hunt down and nothing to install. Pick the agents to include, and your team keeps dialing, texting, and working their AutoTracks exactly as they do today. Setup takes about five minutes.
From then on, CINC notifies Shilo every time a recorded dialer call ends. Shilo picks up the recording and grades the conversation against industry best practice, using models trained on years of real agent talk time. The call note lands on the CINC lead, so whoever touches that lead next sees how the last conversation actually went. The full coaching experience, with transcripts, flagged moments, and suggested lines, lives in Shilo, one tab away.
The result: CINC keeps generating and nurturing the leads your ad budget pays for, and Shilo shows you whether the conversations those dollars earn are converting. You’ll know which calls set appointments, which ones stall, and which agents need help this week.