Lofty + Shilo

Lofty (formerly Chime) is the agentic AI platform for real estate: IDX websites, Smart Plans, and a team of AI agents in one place. Shilo listens to the calls recorded in Lofty and turns them into grades, coaching, and appointment-saving flags.

Categories

Official integration CRM

Resources

  • Lofty → Shilo
  • Shilo → Lofty
  • Embedded widget

How the Lofty integration works

Shilo connects to Lofty through its official OAuth integration: sign in with your Lofty account, approve the connection, and you’re done. No API keys to hunt down and nothing to install. Pick the agents to include, and your team keeps calling, texting, and working their Smart Plans exactly as they do today. If your account still says Chime, the same sign-in works; Lofty is the new name for the same platform.

From then on, Lofty notifies Shilo every time a new call lands in your account. Shilo pulls the recording and grades the conversation against industry best practice, using models trained on years of real agent talk time. Call notes land on the Lofty lead record and tags enrich the lead, so the context follows every contact through your Smart Plans and segments. The full coaching experience, with transcripts, flagged moments, and suggested lines, lives in Shilo, one tab away.

The result: Lofty’s AI agents keep filling your calendar, and Shilo makes sure the conversations they earn actually convert. You’ll know which calls set appointments, which ones stall, and which agents need help this week.

For agents

Lofty gets them on the phone.
Shilo helps you win the call.

Lofty's AI agents fill your calendar. What happens on the call is still up to you. Shilo grades every recorded call in your Lofty account, shows you the moment a deal slipped, and hands you the line for the next touch.

  • Connects with your Lofty login, no API key
  • 5-minute setup
  • No workflow changes
Priya Shah · call transcript 3m 58s
  1. 01:36

    “We love the Maple Grove area, we've been looking for a few months now.”

  2. 02:24

    “The thing is, we'd have to sell our condo first before we could really move on anything.”

  3. Shilo flag · missed listing opportunity

    A buyer who has to sell first is two transactions, not one. Suggested line: “Want me to run a quick value estimate on your condo this week, so you know your exact buying power?”

  4. 03:41

    “Sure, send over some listings, that works.”

Coaching that points at the sentence

The buyer was also a seller. Nobody noticed.

Shilo pins the exact sentence where an opportunity slipped away, explains why, and suggests the line that wins it. The note lands on the Lofty lead record before your next conversation.

Agents: 7-day free trial

Hear what your calls have been hiding

Sign in with your Lofty account and Shilo grades your first calls this afternoon. No API keys, no setup headaches.

Get Started

For teams & team leads

AI agents book the appointments.
Humans still have to win them.

Lofty automates lead capture, nurture, and booking. But when a lead finally picks up the phone, it's one of your agents on the line. That conversation is where deals are won and lost, and it's the one thing your dashboards can't see.

Lofty already nails this

  • AI agents that capture, qualify, and book 24/7
  • Smart Plans that keep every lead warm
  • IDX websites that turn traffic into leads
  • Automation that moves work forward on its own

What no CRM can answer

  • Was that 4-minute call actually any good?
  • Did the agent ask for the appointment?
  • Which three agents need coaching this week?
  • Where in the conversation are deals dying?

Shilo answers all four, using the calls already recorded in your Lofty account.

Every call graded

Your automation fills the calendar. This shows who converts it.

Shilo grades every recorded call in your Lofty account, inbound and outbound, so you can coach from evidence instead of gut feel.

  • Every recorded call scored, not a spot check
  • Call notes and tag enrichment written back to the lead record
  • Models trained on years of real agent talk time
“Shilo is the competitive advantage. The data tells us who's following the playbook, who needs help, and exactly how to fix it. Conversion rates went up by 113% in the first 4 months. ”
Chris Vandervalk Chris Vandervalk COO, Whissel Realty Group

Lofty teams: bulk discount + white-glove onboarding

Coach the part your automation can't reach

Bring your Lofty account to a 30-minute walkthrough and watch your own calls get graded live. Every team gets white-glove onboarding and a dedicated success manager.

Book a Demo

Frequently Asked Questions

Everything you need to know about connecting Shilo to Lofty.

How does the Lofty connection work?

Shilo connects through Lofty's official OAuth integration. Sign in with your Lofty account, approve the connection, and grading starts the same afternoon. No API keys, no code, no CSV exports. Setup takes about five minutes.

I'm on Chime. Will this work?

Yes. Lofty is the new name for Chime, and the platform underneath is the same. If your account still says Chime, the same sign-in connection works identically.

Does Shilo write anything back to Lofty?

Yes. Shilo writes call notes to the Lofty lead record and enriches leads with tags, so the context follows them through your Smart Plans and segments. The full coaching breakdown lives in Shilo.

Is there a Shilo widget inside Lofty?

Not yet. Call notes and tags sync into your Lofty lead records, and the full coaching experience, with transcripts and flagged moments, lives in Shilo, one tab away.

Which calls can Shilo grade?

Any call with a recording in your Lofty account: inbound or outbound, any lead source. You choose which agents to include when you connect.

Is there a free trial available?

Yes. Solo agent accounts get a 7-day free trial. Teams get bulk pricing, white-glove onboarding, and a dedicated customer success manager who gets your whole roster up and running.